MTR Mobile Unveils Smart Upgrade: Tailored Transit & e-Tickets

on the Horizon

The MTR Corporation launched the latest version of its MTR Mobile app today,introducing upgrades powered by big data and artificial intelligence (AI) to enhance the commuting experience. The update offers personalized real-time transit updates, an improved journey planner, and a forthcoming electronic Metropolitan Ticket in April. This is the app’s first major overhaul in five years, aimed at boosting convenience and appealing to Hong Kong’s tech-savvy passengers.

The highlight of the launch is the use of big data to deliver tailored transit information. Starting now, the homepage displays users’ frequent routes, next train arrival times, and real-time service updates, eliminating manual searches. A new “Nearby” icon, introduced today, provides instant details about the closest stations—train arrivals, maintenance alerts, and nearby attractions—catering to both commuters and tourists.

The “Next Train” feature also expands to include the Disneyland Resort Line, covering all 10 heavy rail lines and the Light Rail network. “With big data, the app is smarter and more relevant,” said Annie LEUNG Ching-man,General Manager of Marketing and Customer Experience of MTR Corporation. “Commuters can experience these upgrades starting today.”

Moreover, the updated “Journey Planner” integrates the next train departure time, waiting durations, and train occupancy into a simpler interface. Users planning a trip, can now see all key details—departure time, crowding levels, and total travel time—in one search. “We’ve made it quicker and less frustrating,” Leung noted. This feature ensures commuters get essential information at a glance.

At the same time, the electronic Metropolitan Ticket will launch in early April. This digital version of the popular monthly pass, used by millions, users can buy and track trips via the app. “Going digital next month makes travel more convenient,” Leung said, highlighting the move away from physical cards. This addition is expected to appeal to the app’s growing digital user base.

The app also adds playful features. A location-based “easter egg” changes the homepage background to a photo of a nearby station—like Admiralty’s iconic design—based on the user’s position. Plus, new mini-games let users earn points for potential rewards, blending fun with functionality. These elements aim to keep users engaged beyond their commutes.

The lastest version took a year to develop, with 1,000 staff and passengers for examination and evaluation. “Their input shaped what we’re rolling out now,” Leung said. The app’s last big update in 2020 had 1 million monthly active users; today, that’s grown to 2.2 million, with 2.1 million registered members, reflecting its rising importance in Hong Kong.

The launch aligns with Hong Kong’s evolving transit landscape, where the app is a vital tool for millions. Past updates have drawn new users, and MTR hopes this release—coupled with April’s e-ticket—will continue that trend. “It’s been five years since our last major update, and today we’re bringing freshness and excitement,” Leung said. “We can’t wait to see how users respond.” With the latest version, MTR is strengthening its role in smart transit. Commuters can download the updated app now to explore its new features, designed to simplify travel across Hong Kong’s busy rail network.